A federal judge in Illinois authorized a class action in which Sears sold deceptive « repair and replacement » contracts. Is the Sears-Appliance warranty worth it? Your warranty packages are good value at a slightly higher price compared to the competition. Given its usefulness, reputation and trusted name, Sears Home Warranty is a good choice if you`re looking for a cheap package with high coverage limits and a treatment guarantee. I`d like to join a complaint against Sears. The number of hours I spent going to one person and having my fridge repaired is incredible, unless you have worked with Sears. They came out 6 times and I tried to get endless times and hours to get what I think is a « ghost » dept. I started this June 5th and had to eat and buy ice cream for 3 months. I`m the SICK of Sears!!!!!! I have documented who I spoke to, when and for how long, and I have 16 pages typed with notes. The applicants attempted to certify a proposed class of consumers who paid for after-market protection agreements (MDU) for products that were not covered by the MPA or were eligible for coverage and did not receive a full refund.
Today, sears called to get a refund. It was said that the work was not pre-authorized and so I would not be paid. In addition, my contract was terminated because another officer had been working on the system. Contractor Sears had paid for the installation. Despite this, after more than 30 years strictly a Kenmore family were the last two visits filled with incompetence, delay, inexperience and in this last visit – incivility. I have terminated my remaining protection agreements for all appliances I own, including the refrigerator, dishwasher and sears range, and I intend to close my SEARS account by the end of January. I bought a heater and A/c security protection plan and they forwarded me for two hours on the phone saying that different services have to deal with it. They told me that my unit was not interchangeable. Caveat emptor- I will NEVER buy another Sears product. My master`s contract expires on 3.11.2020. Unfortunately, I went through chemo 5 years ago and my fridge went out.
I had to leave with Sears for availability and delivery. Never again! I replaced the 2x ice. The freezer went out once.